Refund policy

Return / exchange policy 

At MoodStrings, we craft every piece with an obsessive attention to detail, striving to deliver high-quality products and exceptional customer service. However, if for any reason you’re not satisfied with your order, we’re here to help.

Returns
If you wish to return your item, you may do so within 48 hours of delivery. To be eligible for a return, the item must be in its original condition—unworn, unwashed , and with all original tags and packaging intact. Please note that items marked as  Sale are not eligible for returns/exchanges.

Exchanges
We’re happy to offer exchanges, but a few conditions apply:

Shipping Costs:
You are responsible for the cost of shipping for exchanges. If you’d prefer to deliver the item yourself, we’ll gladly provide you with the return address.
- Inspection : Before any exchange is processed, we will carefully examine the pajamas to ensure they meet our return criteria.
- Processing Time: Exchanges will be processed within 24 hours once the item has been received and inspected.
- Please note that exchanges can only be made for the same style you originally ordered, not a different one.

- For any further assistance or questions regarding returns and exchanges, feel free to contact our customer service team, who will be happy to assist you.
You can send a DM or reach out to us via email moodstringslagos@gmail.com

Thank you for choosing MoodStrings—we’re committed to ensuring you love every piece you purchase from us!