FREQUENTLY ASKED QUESTIONS.
A few things worth knowing.
How do I find my size?
You’ll find a size guide on each product page to help you choose your fit. We recommend checking your measurements before ordering. Still unsure? Reach out to our team, and we’ll be happy to help.
How long will my order take to arrive?
We like to get your MoodStrings pieces to you as quickly as possible. Here’s what to expect:
- Within Lagos: 24–48 hours.
- Outside Lagos: 2–5 working days.
- International deliveries: 5–8 working days.
Need it sooner? Express delivery options are also available for select locations. Contact our team to arrange an express delivery before placing your order.
Delivery timelines are estimates and may vary depending on your location and courier conditions.
Does MoodStrings ship internationally?
Yes, we ship worldwide. Available shipping options and delivery fees are calculated based on your destination at checkout.
Can I return or exchange an item?
We want you to love every MoodStrings piece you receive. Returns and exchanges are accepted for eligible items within our stated return window, provided they are unworn, unwashed, in their original condition and have all tags attached.
We accept returns and exchanges only when an item arrives damaged, defective or incorrect. All requests must be supported by your order number and clear photographs of the issue.
If there’s an issue with your order, contact our team and we’ll be happy to assist.
How can I place an order?
All orders are placed directly through our website. Simply explore our collections, select your preferred pieces, choose your size and add them to your bag. When you’re ready, proceed to checkout to complete your order.
Can I make changes to my order after placing it?
If you need to change your size, colour or delivery details, please contact us as soon as possible with your order number. We’ll do our best to accommodate your request before your order is processed, although changes aren’t always possible once orders are dispatched.
What if I receive an incorrect or damaged item?
Please contact our team as soon as possible with your order number and clear photographs of the item. We’ll review the issue and guide you through the next steps.
STILL HAVE A QUESTION?
We’re here to help with anything we haven’t covered.